No returns are accepted. Any new unused costume can be exchanged for another size or store credit within 7 days of receiving. Please contact us if there are any concerns or questions about your order during this time. In the event you receive an item damaged your item will be exchanged promptly, but no refund will be given. Buyer is responsible for shipping on an exchanged item. Please note we cannot guarantee any shipping time unless prior arrangements have been made and Express Mail is paid for. Express is the only shipping option that is guaranteed through USPS, otherwise we have no control over shipping time. If you pay for Express Mail please allow for the normal production time BEFORE shipped which is 7-14 business days. ***INTERNATIONAL*** buyers, Express is different than Express Guaranteed. Express is not guaranteed like it is within the US. If you want Express Guaranteed please contact us to receive a proper invoice.
Any refused packages or unauthorized returns going against our Return/Exchange Polices will be charged a 20% restocking fee and shipping is not refunded.