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How long does my order take to ship?
What are your store return policies?
Can I call to place an order?


How long does my order take to ship?
Custom made costumes can take up to 2 weeks to ship after you place your order. During Sept and Oct is almost always 2 weeks. If you need am item faster please contact us.

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What are your store return policies?
RETURN/EXCHANGE POLICIES No returns are allowed. Any new unused costume can be exchanged for another size or store credit within 7 days of receiving. Please contact us if there are any concerns or questions about your order during this time. In the event you receive an item damaged your item will be exchanged promptly, but no refund will be given. Buyer is responsible for shipping on an exchanged item. Please note we cannot guarantee any shipping time unless prior arrangements have been made and Express Mail is paid for. Express is the only shipping option that is guaranteed through USPS, we have no control over shipping time. If you pay for Express Mail please allow for the normal production time before shipped which is 7-14 business days. INTERNATIONAL buyers, Express is different than Express Guaranteed. Express is not guaranteed like it is within the US. If you want Express Guaranteed please contact us to receive a proper invoice. REFUSED/UNAUTHORIZED RETURNS Any refused packages or unauthorized returns going against our Return/Exchange Polices will be charged a 20% restocking fee and shipping is not refunded.

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Can I call to place an order?
You can place an order over the phone. Please call 615-739-7980. Business hours are Tuesday through Saturday 12pm to 6pm CST.

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Last Updated: 30 Aug 2017 12:48:06 PDT home  |  about  |  terms  |  contact
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